📄 FAQ – Posteraa
🛍 Orders & Shipping
How long does delivery take?
Orders are processed and delivered within an estimated 2–5 business days after payment confirmation across India.
The 2–5 business day timeframe includes both order processing and delivery. Delivery times may vary slightly depending on your location, courier operations, and other logistics conditions.
Do you provide tracking details?
Yes. Once your order has been shipped, you will receive tracking details via email or SMS using the contact information provided at checkout.
If you have not received tracking details within a reasonable time, please contact us and we will assist you.
Do you offer Cash on Delivery (COD)?
Currently, we do not offer Cash on Delivery (COD).
All orders must be paid online at checkout.
Where are Posteraa products shipped from?
All Posteraa products are shipped from India.
We deliver to most serviceable locations across India.
🖼 Product & Quality
What are Posteraa metal posters made of?
Our metal posters are made from high-quality aluminium, designed to provide durability, vibrant colors, and a modern finish.
Will the print fade over time?
Our prints are designed to be fade-resistant and durable under normal indoor conditions.
For the best results, we recommend displaying your wall art indoors and avoiding prolonged exposure to direct sunlight or extreme environmental conditions.
How do I install the poster?
Our posters are designed with an easy adhesive mounting solution, allowing you to install them without drilling.
Please follow the mounting instructions provided with your product.
Can the colors look slightly different from the website?
Yes. Colors may appear slightly different depending on your device, monitor, screen brightness, and display settings.
Minor variations between the digital image and the physical product may occur.
🔄 Returns & Refunds
Can I return my order?
Returns and replacements are available for eligible damaged, defective, or incorrect products.
If you receive an eligible product issue, please contact us within 48 hours of delivery.
Please refer to our Refund & Return Policy for complete details.
What if I receive a damaged product?
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the product and packaging.
We will review the issue and, where applicable, arrange a replacement or refund according to our Refund & Return Policy.
What if I receive the wrong product?
If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery with your order details and clear photos of the product received.
We will review the issue and provide an appropriate resolution where applicable.
💳 Payments
What payment methods do you accept?
Posteraa currently accepts online prepaid payments through the payment options available at checkout.
Cash on Delivery is currently not available.
Is my payment secure?
Yes. Payments are processed through secure third-party payment providers.
Posteraa does not generally store your complete payment card details.
🎨 Custom Products
Do you offer custom posters?
Yes. Posteraa offers custom wall art and personalized poster options where available.
For custom orders, please provide accurate photos, artwork, text, and other information required to create your product.
Can I cancel a custom order?
Custom or personalized orders may not be cancellable once production has started.
If you need to cancel a custom order, please contact us as soon as possible after placing the order.
📦 Orders & Support
Can I cancel my order?
You may request cancellation within 12 hours of placing your order, provided that processing or production has not started.
Once an order has entered processing, production, or fulfillment, cancellation may no longer be possible.
Please contact us as soon as possible and include your order number.
What should I do if my order is delayed?
If your order has exceeded the estimated 2–5 business day delivery timeframe, please contact us with your order number.
We will check the shipment status and assist you accordingly.
How can I contact Posteraa?
You can contact us using the following details:
Email: info@posteraa.com
Phone: +91 9915011265
Response Time: Within 24–48 business hours
Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)
Business Address:
F-126 Balaji Tower, Industrial Area Phase 7,
3rd Floor, Mohali, Punjab 160055, India
We appreciate your trust in Posteraa. If you have any other questions, feel free to contact our support team and we'll be happy to help.