Shipping Policy

At Posteraa, we are committed to processing and delivering your orders safely and efficiently. Please review our Shipping Policy before placing an order.

1. Shipping Locations

We currently ship orders across India.

At this time, we do not offer international shipping.

2. Order Processing & Delivery

Orders are generally processed and delivered within an estimated 5–7 business days after payment confirmation.

This timeframe includes both order processing and delivery.

Orders placed on weekends or public holidays may begin processing on the next business day.

Some made-to-order products may require additional processing time depending on the product and order volume.

Delivery times are estimates and may vary depending on the delivery location, courier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

3. Shipping Charges

We offer free shipping on eligible prepaid orders, unless otherwise stated at checkout.

If any shipping charge applies to your order, it will be clearly displayed during checkout before payment is completed.

4. Order Tracking

Once your order has been dispatched, you will receive available tracking information through email, SMS, WhatsApp, or another applicable communication method.

You can use the tracking information to follow the progress of your shipment.

5. Delivery Attempts

Our courier partners may make multiple delivery attempts if you are unavailable.

Please ensure that your delivery address and phone number are accurate and that someone is available to receive the shipment where possible.

If an order cannot be delivered after the courier's delivery attempts, it may be returned to us as Return to Origin (RTO).

Additional shipping or re-shipping charges may apply when an order is returned due to reasons attributable to the customer.

6. Address Changes

You may request a delivery address change within 24 hours of placing your order, provided the order has not already been processed or dispatched.

Please contact us as soon as possible with your order number and updated address.

Once an order has been processed or dispatched, we may not be able to change the delivery address.

7. Delayed or Lost Shipments

If your order is significantly delayed, appears to be lost, or tracking has not been updated for an extended period, please contact us with your order number.

We may coordinate with the courier partner to investigate the shipment and provide an appropriate resolution.

Courier delays, weather conditions, public holidays, natural events, operational disruptions, or other circumstances beyond our reasonable control may result in additional delivery time.

8. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.

Please provide:

• Your order number

• Clear photographs of the product

• Photographs of the packaging

• A photograph of the shipping label

• An unboxing video, where available

Please retain the original packaging until your claim has been reviewed.

Eligible claims will be handled in accordance with our Refund & Return Policy and may qualify for a replacement or refund.

9. Non-Serviceable Locations

In rare cases, a courier partner may be unable to deliver to a particular location.

If we are unable to fulfill an order because the delivery location is not serviceable, we will contact you and provide an appropriate resolution, which may include a refund.

10. Contact Us

For any shipping-related questions or assistance, please contact us:

Email: info@posteraa.com
Phone: +91 9915011265
Website: posteraa.com

Mailing Address:
F-126 Balaji Tower, Industrial Area Phase 7,
3rd Floor, Mohali, Punjab, 160055, India

When contacting us regarding a shipment, please include your order number so we can assist you efficiently.

Last Updated: September 5, 2026