Refund policy

At Posteraa, we create wall art and décor products that are made and prepared specifically for our customers. Because many of our products are made to order, we follow a specific return, replacement, and refund policy.

Please read this policy carefully before placing your order.

Returns

We’re sorry, but we are generally unable to accept returns in the following situations:

  • You changed your mind or no longer want the product.
  • The order was placed by mistake.
  • You selected the wrong size, design, or product variant.
  • The product does not suit your personal preference or setup.
  • The product was customized or made specifically for you.
  • You no longer require the product after placing the order.

Because our products may be made to order, we encourage you to carefully review the product images, description, available sizes, and other product information before completing your purchase.

Important: If your package appears visibly damaged when it arrives, please inform the delivery person immediately and, where possible, take photographs or video of the package before opening it.

Refunds

Posteraa may offer a refund for products that arrive damaged, defective, or different from what was ordered, provided that the issue is reported within the required claim period and sufficient evidence is provided.

Eligibility

For damaged, defective, or incorrect products, customers should contact us within 24 hours of delivery.

A clear unboxing video is strongly recommended and may be required for certain damage or delivery-related claims.

The video or photographs should clearly show:

  • The package before opening, where possible
  • The outer packaging
  • The shipping label
  • The product being unpacked
  • The product and any visible damage, defect, or mismatch

For the fastest resolution, please keep the original packaging until your claim has been reviewed.

Claim Submission

To submit a refund or replacement request, please contact us at:

Email: info@posteraa.com

Please include:

  • Your order number
  • Clear photographs and/or unboxing video
  • Photographs of the outer packaging
  • Photograph of the shipping label
  • A brief description of the issue

Our team will review the information and determine whether the claim qualifies for a refund or replacement.

Refund Process

Once your claim has been reviewed:

Review: Our team will verify the submitted information and evidence.

Approval: If the issue is confirmed, Posteraa will approve the appropriate resolution.

Refund: Approved refunds will generally be issued to the original payment method.

Timeline: Posteraa generally processes approved refunds within 5–7 business days. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment gateway.

A refund confirmation may be provided once the refund has been initiated.

Replacements

We may provide a replacement for products that are confirmed to be:

  • Damaged during shipping
  • Defective
  • Significantly misprinted
  • Incorrectly fulfilled
  • Different from the product ordered
  • Missing from the order

If a replacement is approved due to an error attributable to Posteraa or its fulfillment/shipping process, the replacement will generally be shipped at no additional product or shipping cost to the customer.

The final resolution may depend on product availability and the nature of the issue.

Return to Origin (RTO) Policy

An order may be returned to us by the courier partner and marked as RTO (Return to Origin) if:

  • The customer is unavailable at the delivery address.
  • The address provided is incorrect or incomplete.
  • The customer cannot be reached by the courier.
  • Delivery is refused by the customer.
  • There are security, gate, or entry restrictions preventing delivery.
  • The customer otherwise fails to accept the shipment.

For Prepaid Orders

If a prepaid order is returned to Posteraa due to reasons attributable to the customer, the refund may be processed after deducting applicable:

  • Forward shipping charges
  • Return-to-origin (RTO) shipping charges
  • Payment gateway or transaction charges, where applicable

The remaining eligible amount will generally be refunded to the original payment method within 5–7 business days after the returned shipment is received by our fulfillment/warehouse facility.

Re-shipping Option

If the customer wishes to receive the order again after an RTO, Posteraa may offer a re-shipping option.

The order can be re-shipped after payment of the applicable re-shipping charges.

Customers are advised to ensure that their delivery address, phone number, and availability details are correct to avoid unnecessary delivery or RTO charges.

Damaged Products

If your package arrives visibly damaged, please take photographs of the package and shipping label before opening it, where possible.

If the product inside is damaged, contact us within 24 hours of delivery.

Please provide:

  1. The outer packaging
  2. The shipping label
  3. The damaged product
  4. Clear photographs or video showing the damage

Posteraa will review the claim and determine whether a replacement or refund is appropriate.

Wrong or Missing Products

If you receive a product that does not match your order, or an item is missing from your shipment, contact us within 24 hours of delivery.

Please provide your order number and clear photographs of the products and packaging received.

After verification, Posteraa may arrange a replacement or refund for the affected item.

Non-Refundable Situations

Refunds or replacements are generally not available for:

  • Change of mind
  • Personal preference
  • Incorrect size selected by the customer
  • Incorrect design or product selected by the customer
  • Incorrect or incomplete delivery address provided by the customer
  • Refusal to accept the delivery
  • Failure to be available for delivery
  • Normal wear and tear
  • Damage caused by misuse, improper handling, or improper installation
  • Damage occurring after successful delivery
  • Minor color differences caused by individual screen, monitor, or device settings
  • Products that have been intentionally damaged
  • Claims made without sufficient evidence
  • Repeated or abusive refund claims

Order Cancellation

You may request cancellation of your order within 12 hours of placing the order, provided that production or processing has not started.

Once production or processing has started, cancellation may no longer be possible because the product may already have been prepared specifically for your order.

To request a cancellation, contact us as soon as possible and provide your order number.

Fraudulent or Abusive Claims

Posteraa reserves the right to request additional information or evidence when reviewing refund or replacement requests.

We may refuse a claim where there is reasonable evidence of:

  • Fraudulent activity
  • False or misleading information
  • Intentional damage
  • Repeated abuse of the refund policy
  • Repeated unsupported claims
  • Any other misuse of the refund or replacement process

This policy is intended to protect both our customers and our business.

Policy Updates

Posteraa reserves the right to update or modify this Refund & Return Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

The policy applicable to your order will generally be the version in effect at the time the order was placed.

Need Help?

For assistance regarding refunds, replacements, damaged products, incorrect orders, delivery issues, or cancellations, please contact us:

Email: info@posteraa.com
Phone: +91 9915011265
Website: https://posteraa.com

Mailing Address:
F-126 Balaji Tower, Industrial Area Phase 7,
3rd Floor, Mohali, Punjab, 160055, India

When contacting us about an order, please include your order number and relevant photographs, video, or other information so that we can assist you efficiently.