📄 FAQ – Posteraa
How long does delivery take?
Orders are printed and dispatched within 48 hours and usually arrive in 5–7 business days across India. Orders placed on a Sunday or holiday start the next working day, and some remote pin codes can take a little longer.
Is shipping free?
Yes, shipping is free on all prepaid orders (UPI, cards, net banking, wallets). Cash on Delivery orders have a ₹79 charge, shown at checkout before you place the order.
Do you provide tracking details?
Yes. Once your order ships, you'll get a tracking link by email or SMS.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available across India for ₹79 extra.
At checkout, choose Cash on Delivery as the shipping option and the ₹79 is added there, before you confirm. Pay online instead and shipping is free, so you save ₹79.
Is there a minimum order value?
Yes, the minimum order value is ₹249. Your cart shows how much more you need to reach it.
Where are Posteraa products shipped from?
All orders are printed and shipped from Mohali, Punjab, to most serviceable pin codes across India. We don't ship outside India yet.
What are Posteraa metal posters made of?
Our metal posters are printed on a thin, high-quality aluminium sheet. They won't tear or curl and handle humidity far better than paper.
Will the print fade over time?
Our prints use fade-resistant inks made for indoor rooms. To keep colours bright for longer, avoid strong direct sunlight on the poster.
How do I install the poster?
Paper posters come with double-sided adhesive strips already on the back: wipe the wall clean and dry, peel off the backing and press each strip firmly for about 30 seconds. Metal posters use the no-drill mount included in the box; follow the instructions inside.
Can the colours look slightly different from the website?
Yes, slightly. Every phone and laptop screen shows colour a little differently, and a print can't glow like a backlit screen. A clear colour mistake or misprint is different: tell us within 24 hours of delivery and we'll replace it free.
Can I return my order?
Every item is printed after you order, so we can't accept returns for a change of mind. We replace or refund items that arrive damaged, misprinted, wrong or missing, if you tell us within 24 hours of delivery.
What if I receive a damaged product?
Email us within 24 hours of delivery with your order number and photos of the item, the packaging and the shipping label. An unboxing video helps a lot. Once we've checked it, we'll send a free replacement or refund you.
What if I receive the wrong product?
Email us within 24 hours of delivery with your order number and photos of what you received. We'll check it and send the correct item.
What payment methods do you accept?
UPI (Google Pay, PhonePe, Paytm and others), debit and credit cards, net banking and wallets, through a secure payment gateway. Cash on Delivery is also available for ₹79 extra.
Is my payment secure?
Yes. Online payments are handled by a secure third-party payment gateway, and we never see or store your full card details.
Do you offer custom posters?
Yes. Upload your own photo and we'll print it as a wall poster, 3-panel split poster, framed poster, canvas, metal poster, desk mat or mouse pad. See all options in custom posters.
Can I cancel my order?
Email us your order number within 12 hours of ordering. If printing hasn't started, we'll cancel it and refund any payment. Once printing has started, the order can't be cancelled.
Can I cancel a custom order?
The same 12-hour rule applies. Custom orders are printed only for you, so once printing starts they can't be cancelled or returned for a change of mind.
How long do refunds take?
Approved refunds go back to your original payment method, usually within 5–7 business days. Your bank may take a few more days to show it.
What should I do if my order is delayed?
Check your tracking link first. If it hasn't moved for a few days, email us your order number and we'll follow up with the courier for you.
How can I contact Posteraa?
Email info@posteraa.com or call +91 99150 11265, Monday to Saturday, 10 AM to 6 PM IST.